Returns, Policies & Warranties
RETURNS, POLICIES & WARRANTIES
POLICIES & WARRANTIES
Wexco/Filtrol is unable to accept any returns/exchanges or honor the terms of a warranty/guarantee of any product purchased from a vendor other than Wexco/Filtrol, such as Amazon, Septic Solutions, or Ebay. Please contact the company that the product was purchased from to inquire their return policies (proof of purchase may be required).
ATTENTION DISTRIBUTORS: AS OF 4/2022 WE ARE NO LONGER EXCEPTING RETURNS FROM ANY DISTRIBUTOR ACCOUNTS.
The Filtrol comes with a 90 day money back guarantee. If after using the Filtrol for 3 months you don’t believe it is protecting your system or preventing microfibers from being released into the environment, send it back for a refund (shipping fees not included). *This guarantee is only valid for Filtrol unit and/or parts ordered directly from Wexco/Filtrol.
*Please Note: Return labels are not provided by Wexco/Filtrol. Shipping fee’s are the responsibility of the customer, this includes refused deliveries*
Place items back in the original packaging with proof of order, if possible, and the reason why you are returning the product and bring it to a carrier of your choice to have a label created addressing it to:
6074 Keystone Road
Milaca, MN 56353
Once the item is received, the amount of the product (s) will be refunded to the method of payment used, shipping fee’s are non-refundable. Please allow 3-5 business days for it to show on your statement, reimbursement will be issued by Wex Companies Inc.
Filtrol units and/or parts purchased ONLY from Wexco/Filtrol, are warranted for life to be free from material defects and workmanship. * Parts included in this warranty are: Lid, Canister, Wall Bracket and Lid Clips. If for any reason you find a part(s) of your unit seem defective, please contact us at email@example.com , live chat or at 888.983.2447 and we can assess the situation.
-Please note that altering any part(s) of the Filtrol and/or using parts that were not included nor intended for use with the unit will void all warranties. For example: fittings, breather valves, and added materials.
* Warranties are only valid for Filtrol unit and/or parts ordered directly from Wexco/Filtrol.
WEXCO ENVIRONMENTAL WEBSITE PRIVACY STATEMENT
THIS DOCUMENT WAS LAST UPDATED ON DECEMBER 3, 2018.
1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS
Wexco Environmental is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Wexco Environmental at www.septicsafe.com or www.filtrol.net, you acknowledge and fully understand Wexco Environmental Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
2. PARTICIPATING MERCHANT POLICIES
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Wexco Environmental services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
3. INFORMATION WE COLLECT AND HOW WE USE IT
Wexco Environmental collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.
A. WEB SERVER LOGS.
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
Wexco Environmental reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into septicsafe.com or filtrol.net sites that may rely on third-party cookies).
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.
C. PERSONAL INFORMATION USERS
Visitors to our website can register to purchase products. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a product, we will request financial information. Any financial information we collect is used only to bill you for the products you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your product orders.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
4. USE OF WEB BEACONS OR GIF FILES
Wexco Environmental /www.septicsafe.com and www.filtrol.net web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow Wexco Environmental. to count users who have visited those pages and to deliver co-branded services. Wexco Environmental may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Wexco Environmental prohibits Web beacons from being used to collect or access your personal information.
5. ACCESSING WEB ACCOUNT INFORMATION
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting; send an email to our support attendant at firstname.lastname@example.org.
8. CHANGES TO THIS STATEMENT
Wexco Environmental has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
7. CONTACTING US
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at email@example.com or send your comments to :
6074 KEYSTONE ROAD
MILACA, MN 56353
Wexco Environmental will use reasonable efforts to promptly respond and resolve any problem or question.